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SHIPPING POLICY

Last Updated: September 4, 2026

Thank you for shopping at fahrzeugdiagnose.shop. This Shipping Policy explains our order processing, delivery times, shipping charges, tracking, address changes, delayed shipments, and damaged or missing packages.

  1. SHIPPING DESTINATIONS

We currently deliver orders to addresses within Germany.

Delivery availability may vary for islands, military addresses, PO boxes, parcel lockers, and remote locations. If we cannot deliver to your address, we will contact you and provide an appropriate solution or refund.

  1. SHIPPING COSTS

We offer free standard shipping within Germany unless a different shipping charge is clearly displayed during checkout.

Any optional express or premium delivery service, if available, will be charged at the rate shown before the order is completed.

  1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Additional processing time may be required during promotional periods, holidays, unusually high order volumes, payment reviews, address verification, or temporary stock shortages.

  1. ESTIMATED DELIVERY TIME

The estimated delivery time within Germany is generally 5–14 business days.

The delivery period begins after the order and payment have been confirmed. Delivery estimates are not guaranteed unless we expressly provide a guaranteed delivery date in writing.

Delivery may take longer due to carrier delays, severe weather, public holidays, customs procedures, transportation interruptions, remote delivery locations, incorrect addresses, or other circumstances outside our reasonable control.

  1. ORDER CONFIRMATION

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review your order confirmation carefully. Contact us promptly at gggimangbg@gmail.com if any information is incorrect.

An order confirmation does not necessarily mean that the order has been dispatched.

  1. SHIPPING CONFIRMATION AND TRACKING

When tracking is available, we will send a shipping confirmation email containing the tracking number or tracking link.

Tracking information may require 2–5 business days to become active after the shipment is collected or registered by the carrier.

If tracking has not updated for several days, this does not necessarily mean the package has stopped moving. Some carriers update tracking only when the shipment reaches the next distribution facility.

  1. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient’s full name

  • Street name and building number

  • Apartment, unit, or floor number where applicable

  • Postal code and city

  • Valid telephone number and email address

We are not responsible for delays or failed delivery caused by inaccurate, incomplete, or outdated information provided by the customer.

  1. ADDRESS CHANGES

If you need to change your delivery address, contact us immediately at gggimangbg@gmail.com.

We will try to update the address before the order is processed or shipped, but we cannot guarantee that changes can be made after fulfilment has begun.

Once a package has been dispatched, the carrier may be unable to redirect it. Additional delivery or return costs caused by an incorrect address may be charged to the customer where permitted by law.

  1. MULTIPLE PACKAGES

Orders containing multiple products or accessories may be shipped separately due to product availability, package size, or fulfilment location.

If your order is divided into multiple packages, you may receive separate tracking numbers and the packages may arrive on different days.

You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

  1. DELIVERY ATTEMPTS

The carrier may deliver the package to the shipping address, a neighbor, an authorized safe place, a parcel shop, or another collection point, depending on the selected delivery service and local carrier practices.

If delivery is unsuccessful, the carrier may attempt delivery again or provide instructions for collection.

Please monitor tracking information and collect the package within the carrier’s stated collection period.

  1. REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES

If a package is returned because the customer refused delivery, failed to collect it, or provided an incomplete or incorrect address, we may deduct reasonable return shipping or handling costs from the refund where permitted by law.

If the delivery failure was caused by our error or the carrier’s error, we will provide an appropriate remedy without charging the customer additional standard shipping costs.

  1. DELAYED ORDERS

If your order has not arrived within the estimated delivery period, please:

  • Review the tracking information

  • Check the delivery address on your order confirmation

  • Check with household members, neighbors, parcel shops, or building reception

  • Contact the carrier where tracking information is available

  • Contact us at gggimangbg@gmail.com

When contacting us, include your full name, order number, and delivery address so we can investigate.

A short delay does not automatically mean that a package has been lost.

  1. LOST PACKAGES

If tracking shows no delivery and the carrier confirms that the package is lost, contact us promptly.

We will investigate the shipment with the carrier. Depending on the circumstances and applicable law, we may offer a replacement or refund.

Please cooperate with reasonable carrier investigation requirements. We will not require you to resolve a confirmed carrier loss on your own.

  1. PACKAGES MARKED AS DELIVERED

If tracking shows that the package was delivered but you cannot locate it, please:

  • Confirm the delivery address

  • Check around the delivery location

  • Ask household members, neighbors, building reception, or nearby parcel shops

  • Allow up to 48 hours, as some carriers mark packages as delivered shortly before actual arrival

  • Contact the carrier for proof of delivery

  • Contact us at gggimangbg@gmail.com

We will assist with a reasonable investigation. The available remedy will depend on the carrier’s evidence, delivery circumstances, and applicable consumer law.

  1. DAMAGED PACKAGES

Please inspect the package and product promptly after delivery.

If the package or product arrives damaged, contact us as soon as possible at gggimangbg@gmail.com and provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the product

  • Photographs of the outer and inner packaging

  • A photograph of the shipping label

  • A short video where necessary to demonstrate the issue

Please keep all packaging and accessories until we complete our review. Depending on the circumstances, we may arrange a replacement, repair, return, price reduction, or refund.

  1. INCORRECT OR MISSING ITEMS

If you receive an incorrect product or an item is missing from your shipment, contact us promptly at gggimangbg@gmail.com.

Please include your order number and photographs of the received products, packaging, and shipping label.

After verification, we will provide an appropriate solution at no additional standard shipping cost to you.

  1. CUSTOMS, TAXES, AND IMPORT CHARGES

For orders delivered within Germany, applicable product prices, taxes, and shipping charges will be displayed during checkout.

If any customs duties, import taxes, or other mandatory charges apply, responsibility for those charges will be disclosed where required by law.

We will not intentionally add undisclosed shipping charges after an order has been placed.

  1. ORDER CANCELLATION

If you wish to cancel an order, contact us as soon as possible at gggimangbg@gmail.com.

We will try to cancel the order before it is processed or dispatched, but cancellation cannot be guaranteed after fulfilment has begun.

If the order has already shipped, you may exercise your applicable withdrawal and return rights after receiving it. Please review our Return & Refund Policy for details.

  1. RISK OF LOSS

For consumer orders, risk generally passes to you when you, or a third party designated by you other than the carrier, physically receives the goods, subject to applicable law.

Nothing in this Shipping Policy limits your mandatory consumer rights concerning delayed, lost, damaged, or non-conforming goods.

  1. CONTACT INFORMATION

For shipping, tracking, delivery, or order-related questions, contact:

Store: fahrzeugdiagnose.shop
Company: Isomab Ltd
CVR Number: 46530012
Address: Svejagervej 16, 2900 Hellerup, Denmark
Email: gggimangbg@gmail.com

Please include your order number in all shipping-related communications.