FAQ

FREQUENTLY ASKED QUESTIONS

  1. What products do you sell?

We sell automotive diagnostic, inspection, maintenance, and related tools designed to help identify vehicle faults, read diagnostic data, and support routine maintenance.

  1. How do I know whether a diagnostic tool is compatible with my vehicle?

Compatibility depends on the vehicle manufacturer, model, year, engine, regional version, diagnostic protocol, and required function.

Before ordering, review the product description carefully. If you are unsure, email us at gggimangbg@gmail.com with your vehicle manufacturer, model, model year, engine type, and the functions you need.

  1. Does one diagnostic tool support every vehicle and function?

No. Vehicle coverage and available functions vary between products and vehicles. A tool that supports a particular vehicle brand may not support every control unit or special function on every model.

  1. Can the device read and clear fault codes?

Supported functions are listed on each product page. Depending on the selected model and vehicle, functions may include reading and clearing fault codes, viewing live data, identifying vehicle systems, and performing maintenance procedures.

Clearing a fault code does not repair the underlying problem. The vehicle should be properly inspected and repaired before codes are cleared.

  1. Which vehicle systems can be diagnosed?

Available systems depend on the diagnostic tool and vehicle. Supported systems may include the engine, transmission, ABS, airbag, battery, electronic parking brake, tire pressure monitoring, steering, and other electronic control systems.

Please check the relevant product description for exact coverage.

  1. Are software updates included?

Software update terms vary by product. Some tools include free updates for a stated period, while others may require a subscription for future updates or advanced functions.

Any known update or subscription terms will be displayed on the product page. Contact us before purchasing if you require clarification.

  1. Does the device require activation or registration?

Some products may require online activation, account registration, an application, Wi-Fi, or software installation before first use.

Please follow the instructions supplied with the product. Do not share activation codes or account credentials with unauthorized persons.

  1. Is an internet connection required?

Basic diagnostic functions may work without a continuous internet connection, depending on the product. Internet access may be required for initial activation, software updates, vehicle reports, cloud functions, coding, or online technical services.

  1. Can I use the tool myself?

Many basic diagnostic functions are suitable for informed vehicle owners. Advanced coding, programming, calibration, component replacement, and safety-related procedures should be performed by a qualified automotive professional.

Always follow the supplied instructions and vehicle manufacturer guidance.

  1. Can the device repair my vehicle?

No. A diagnostic device identifies data and possible faults but does not physically repair the vehicle. Diagnostic trouble codes should be interpreted together with professional inspection and testing.

  1. Is the device safe to use?

The device should be safe when used correctly and according to the instructions.

Do not connect or disconnect equipment while driving. Use the correct port, voltage, adapter, and procedure. Incorrect coding, programming, or electrical connections may damage the vehicle or device.

  1. Can the tool change vehicle mileage or bypass security systems?

Our products must not be used to falsify mileage, bypass anti-theft systems, access a vehicle without permission, disable legally required systems, or perform any unlawful modification.

  1. What is included in the package?

Package contents are shown on the relevant product page. Depending on the selected package, it may include the diagnostic device, OBD cable, adapters, charging accessories, storage case, and instructions.

Please compare the received package with your order confirmation after delivery.

  1. How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation. Processing may take longer during holidays, promotional periods, payment reviews, or unusually high order volumes.

  1. How long does delivery take?

Estimated delivery within Germany is generally 5–14 business days.

Delivery times are estimates and may be affected by carrier delays, holidays, severe weather, transportation interruptions, or an incorrect address.

  1. Is shipping free?

Yes. We offer free standard shipping within Germany unless a different charge is clearly displayed during checkout.

  1. How can I track my order?

When tracking is available, we will send a shipping confirmation email containing a tracking number or tracking link.

Tracking information may require 2–5 business days to become active after shipment.

  1. Can I change my delivery address?

Contact us immediately at gggimangbg@gmail.com.

We will try to update the address before the order is processed or shipped. Address changes cannot be guaranteed once fulfilment has begun.

  1. What payment methods do you accept?

Available payment methods are displayed during checkout. Payments are securely processed by Shopify or authorized third-party payment providers.

  1. Can I cancel my order?

Contact us as soon as possible at gggimangbg@gmail.com.

We will try to cancel the order before processing or shipment, but cancellation cannot be guaranteed after fulfilment has begun.

  1. Can I return a product?

Consumers in Germany and other European Union countries generally have a 14-day right of withdrawal, subject to legal conditions and exceptions.

Contact us before returning any product. Complete return instructions are available in our Return & Refund Policy.

  1. Who pays for return shipping?

For a standard change-of-mind return, the customer is generally responsible for the direct return shipping cost.

If the product is defective, damaged upon arrival, incorrect, or materially different from the order, we will provide an appropriate remedy and cover reasonable return costs where required by law.

  1. What should I do if the product arrives damaged or defective?

Contact us promptly at gggimangbg@gmail.com and provide:

  • Your order number

  • A description of the issue

  • Clear photographs or a short video

  • Photographs of the packaging and shipping label, where relevant

Please keep the product, accessories, and packaging until we complete our assessment.

  1. When will I receive my refund?

Approved refunds are issued to the original payment method. We may wait until we receive the returned goods or evidence that they have been shipped.

After we issue a refund, your bank or payment provider may require additional time to process it.

  1. What information should I provide when requesting technical support?

Please include:

  • Your order number

  • Product model

  • Vehicle manufacturer and model

  • Vehicle model year and engine type

  • Description of the issue

  • Diagnostic trouble codes or screenshots

  • Photographs or a short video where appropriate

Remove unnecessary personal information, license plates, and vehicle identification numbers before sending images whenever possible.

  1. How can I contact customer service?

Email: gggimangbg@gmail.com

Customer Service Hours:
Monday to Friday
9:00 AM–6:00 PM CET
Excluding public holidays

We generally respond within 1–2 business days.