Widerrufsrecht

RETURN & REFUND POLICY

Last Updated: September 4, 2026

Thank you for shopping at fahrzeugdiagnose.shop. This Return & Refund Policy explains your rights and the procedures for withdrawals, returns, refunds, defective products, exchanges, and order cancellations.

1. 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer in Germany or another country within the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period begins on the day you, or a third party designated by you who is not the carrier, receives the goods. If an order contains multiple items delivered separately, the withdrawal period begins when the final item is received.

To exercise your right of withdrawal, you must notify us of your decision by sending a clear statement to:

Email: gggimangbg@gmail.com

Please include your full name, order number, email address used for the purchase, and the product you wish to return.

Sending your withdrawal notice before the 14-day period expires is sufficient to meet the deadline.

1. RETURN PROCEDURE

Before returning any product, please contact us at gggimangbg@gmail.com to request return instructions and the correct return address.

Do not send products back without contacting us first. Returns sent without authorization or to an incorrect address may be delayed or refused.

After your withdrawal or return request has been accepted, you must send the product back within 14 days. Please use a trackable shipping service and retain your shipping receipt until the return has been completed.

1. RETURN CONDITIONS

Returned products should include all components originally supplied, including the diagnostic device, cables, adapters, chargers, manuals, storage cases, accessories, and original packaging where available.

You may inspect and test the product only to the extent necessary to establish its nature, characteristics, and functionality, as you would reasonably be permitted to do in a physical store.

You may be responsible for any reduction in value caused by handling or use beyond what is necessary for such inspection. Products showing excessive use, accidental damage, missing parts, unauthorized modification, or improper handling may qualify for only a partial refund.

This provision does not limit your statutory rights concerning defective or non-conforming products.

1. RETURN SHIPPING COSTS

For a standard withdrawal or change-of-mind return, the customer is responsible for the direct cost of returning the product unless we agree otherwise in writing.

If the product is defective, damaged upon arrival, incorrect, or materially different from what was ordered, we will provide an appropriate remedy and reimburse reasonable return shipping costs where required by applicable law.

Original express delivery or other optional premium shipping charges are generally not refundable beyond the cost of our least expensive standard delivery option.

1. REFUNDS

After receiving and inspecting the returned product, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method without undue delay and generally within 14 days after we receive your withdrawal notice. We may withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

After we issue the refund, your bank or payment provider may require additional processing time before the funds appear in your account.

Shipping charges are refunded only where required by applicable law or where the return results from our error.

1. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order as soon as it arrives. If your product is damaged, defective, incomplete, incorrect, or not as described, contact us promptly at gggimangbg@gmail.com.

Please provide:

• Your order number

• A description of the problem

• Clear photographs or a short video showing the issue

• A photograph of the shipping label and packaging, where relevant

Depending on the circumstances and your statutory rights, we may offer troubleshooting assistance, repair, replacement, a price reduction, or a refund.

Do not discard the product, accessories, packaging, or shipping materials until we have completed our assessment.

1. AUTOMOTIVE DIAGNOSTIC TOOLS

Before ordering, customers should review the product description and confirm that the diagnostic tool is suitable for their vehicle, model year, diagnostic protocol, required functions, and intended use.

Vehicle and function compatibility may vary by manufacturer, model, year, region, control unit, and installed software. A return request based on compatibility remains subject to this policy and applicable consumer law.

Diagnostic results should be interpreted by a suitably qualified person. Our products are tools for inspection and troubleshooting and do not replace professional mechanical judgment or necessary vehicle repairs.

Products must not be used in a manner that could compromise vehicle safety, modify mileage, bypass security systems, or violate applicable law.

1. SOFTWARE, LICENSES, AND ACTIVATION

Some diagnostic tools may include software, activation codes, subscriptions, updates, or digital content.

Where digital content is supplied immediately and the customer has expressly consented to performance beginning during the withdrawal period and acknowledged the possible loss of the right of withdrawal, the statutory withdrawal right for that digital content may end once delivery or activation begins.

This does not automatically remove the right to return the physical product. Any deduction or limitation will be assessed according to applicable law, the product’s condition, and whether a license, subscription, or activation code can be cancelled or transferred.

1. EXCLUSIONS

Returns may be refused or reduced in value, where permitted by law, for:

• Products damaged through misuse, neglect, accidents, or improper installation

• Products altered, repaired, dismantled, or modified without authorization

• Products with missing serial numbers, security labels, components, or accessories

• Items contaminated by oil, chemicals, liquids, or other substances

• Products damaged through incompatible voltage, incorrect connections, or failure to follow instructions

• Digital content or activated software where the statutory withdrawal right has validly ended

• Personalized or specially configured products where a legal exception applies

These exclusions do not limit mandatory rights relating to defective or non-conforming goods.

1. EXCHANGES

We do not guarantee direct exchanges. If you require a different product, contact us first. Where appropriate, you may return the original product in accordance with this policy and place a new order separately.

Defective or incorrect products may be replaced where appropriate and legally permitted.

1. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at gggimangbg@gmail.com.

We will try to cancel the order before processing or shipment, but cancellation cannot be guaranteed once fulfilment has begun. If the order has already shipped, you may exercise your applicable withdrawal and return rights after receiving it.

1. REFUSED OR UNDELIVERABLE SHIPMENTS

If an order is returned because the customer refused delivery, provided an incorrect or incomplete address, or failed to collect the shipment, we may deduct reasonable return transportation or handling costs from the refund where permitted by law.

This does not apply where the refusal results from visible shipping damage, an incorrect delivery, or another issue for which we are responsible.

1. STATUTORY CONSUMER RIGHTS

Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights available under German or European Union law.

Where a product is defective or does not conform to the sales contract, consumers may have statutory rights to repair, replacement, price reduction, contract termination, or reimbursement, depending on the circumstances.

Any commercial warranty offered with a product is additional to these statutory rights.

1. CHARGEBACKS AND PAYMENT DISPUTES

If you believe a payment or refund issue has occurred, please contact us first at gggimangbg@gmail.com so we can investigate and attempt to resolve the matter.

This request does not limit your right to contact your bank, payment provider, or competent consumer protection authority.

1. CONTACT INFORMATION

For questions about withdrawals, returns, refunds, damaged products, compatibility, or this policy, please contact:

Store: fahrzeugdiagnose.shop
Email: gggimangbg@gmail.com

Please include your order number in all return-related communications.