Datenschutzerklärung

PRIVACY POLICY

Last Updated: September 4, 2026

This Privacy Policy describes how fahrzeugdiagnose.shop (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, place an order, contact us, or otherwise use our services.

1. DATA CONTROLLER

The controller responsible for processing your personal data is:

Isomab Ltd
CVR Number: 46530012
Svejagervej 16
2900 Hellerup
Denmark

Email: gggimangbg@gmail.com
Website: fahrzeugdiagnose.shop

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our store, we may collect the following categories of personal information:

• Contact information, including your name, email address, telephone number, billing address, and delivery address

• Order information, including products purchased, order value, payment status, delivery details, returns, refunds, and customer service records

• Payment information processed by Shopify and authorized payment providers, such as payment method and transaction details

• Account information, including login credentials and account preferences

• Device and usage information, including IP address, browser type, device type, operating system, language, time zone, pages viewed, referral source, and interactions with our website

• Marketing information, including your communication preferences and interactions with advertisements or promotional emails

• Customer service information, including messages, photographs, videos, vehicle details, diagnostic information, and other information you provide when requesting support

• Fraud prevention and security information used to verify transactions and protect our store

• Information collected through cookies, pixels, tags, local storage, and similar technologies

Please do not send unnecessary sensitive personal information when contacting us.

1. HOW WE COLLECT INFORMATION

We collect personal information:

• Directly from you when you place an order, create an account, contact us, request a return, or subscribe to marketing

• Automatically when you browse or interact with our website

• From service providers, including Shopify, payment processors, delivery companies, analytics providers, advertising platforms, and fraud prevention services

• From publicly available sources where permitted by law

1. PURPOSES AND LEGAL BASES FOR PROCESSING

We process personal information for the following purposes and legal bases:

Contractual necessity:

• Processing and delivering orders

• Managing payments, returns, refunds, and cancellations

• Providing customer support

• Communicating important information about purchases

• Managing customer accounts

Legal obligations:

• Maintaining tax, accounting, and transaction records

• Responding to lawful requests from authorities

• Complying with consumer protection and other applicable laws

Legitimate interests:

• Preventing fraud, misuse, security incidents, and unauthorized transactions

• Improving our website, products, services, and customer experience

• Understanding store performance

• Establishing, exercising, or defending legal claims

Consent:

• Sending optional marketing communications where consent is required

• Using non-essential advertising or analytics cookies where consent is required

You may withdraw your consent at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

1. ORDER AND PAYMENT PROCESSING

Our store is hosted by Shopify. Shopify processes certain personal information to provide the e-commerce platform, checkout, payment, security, and related services.

Payments are processed by Shopify Payments or other payment providers selected at checkout. We generally do not directly store complete payment card numbers or security codes.

Payment providers may process your information according to their own privacy policies and may conduct identity, security, and fraud-prevention checks.

1. AUTOMOTIVE DIAGNOSTIC SUPPORT DATA

If you contact us for support regarding an automotive diagnostic product, you may provide information such as the vehicle manufacturer, model, year, diagnostic trouble codes, screenshots, photographs, or videos.

We use this information only to provide support, assess compatibility, process warranty or return requests, improve our services, and meet legal obligations.

Please remove license plates, vehicle identification numbers, faces, addresses, and other unnecessary personal information before sending photographs or videos whenever possible.

1. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies and similar technologies to:

• Operate the website and checkout

• Remember your preferences

• Maintain security and prevent fraud

• Measure website traffic and performance

• Understand how visitors use the store

• Personalize content and advertisements, where permitted

Essential cookies are necessary for the website to function. Non-essential analytics and advertising cookies are used only where permitted by law and, where required, after obtaining your consent.

You can manage cookie preferences through our cookie banner or your browser settings. Blocking essential cookies may prevent some parts of the website from working properly.

1. MARKETING COMMUNICATIONS

We may send promotional emails only where permitted by law. You may unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us at gggimangbg@gmail.com.

Even if you opt out of marketing, we may still send non-promotional messages concerning your orders, account, security, returns, or legal notices.

1. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to:

• Shopify and its affiliated service providers

• Payment processors and financial institutions

• Warehouses, fulfilment partners, suppliers, and delivery companies

• Customer support and communication providers

• Website hosting, security, fraud prevention, and technical service providers

• Analytics and advertising providers, subject to your consent where required

• Accountants, legal advisers, insurers, auditors, and other professional advisers

• Government agencies, courts, regulators, or law enforcement where legally required

• A buyer, successor, or relevant adviser in connection with a merger, restructuring, financing, acquisition, or sale of assets

Service providers may use personal information only as necessary to provide their services and according to applicable contractual and legal requirements.

We do not sell personal information for money.

1. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal information outside Germany, Denmark, the European Economic Area, or the country in which you live.

Where required, we use appropriate safeguards for international transfers, such as European Commission Standard Contractual Clauses, adequacy decisions, or other legally recognized transfer mechanisms.

1. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide services

• Maintain business, tax, and accounting records

• Manage returns, warranties, disputes, and chargebacks

• Prevent fraud and maintain security

• Comply with legal obligations

• Establish, exercise, or defend legal claims

Retention periods vary according to the type of information and applicable legal requirements. When information is no longer required, we delete or anonymize it where reasonably possible.

1. DATA SECURITY

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.

However, no internet transmission or storage system is completely secure. You are responsible for protecting your account password and should contact us immediately if you suspect unauthorized access to your account.

1. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your information

• Request restriction of processing

• Object to processing based on legitimate interests

• Receive certain information in a portable format

• Withdraw consent at any time

• Object to direct marketing

• Lodge a complaint with a competent data protection authority

• Request information about safeguards used for international transfers

To exercise your rights, contact us at gggimangbg@gmail.com. We may request reasonable information to verify your identity before processing your request.

You will generally not be charged for exercising your rights, although a reasonable fee may be permitted for manifestly unfounded or excessive requests.

1. AUTOMATED DECISION-MAKING

Our service providers may use automated tools to identify fraud, security risks, or suspicious transactions. Where automated decision-making produces legal or similarly significant effects, you may have rights under applicable law, including the right to request human review.

1. CHILDREN’S PRIVACY

Our products and services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can take appropriate action.

1. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, security, or content. Please review the privacy policies of third parties before providing personal information to them.

1. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our practices, services, legal obligations, or operational requirements.

The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may be communicated through the website or by other appropriate means.

1. COMPLAINTS

If you have concerns about how we process your personal information, please contact us first at gggimangbg@gmail.com.

You also have the right to lodge a complaint with the data protection authority in your country of residence, place of work, or the location of the alleged infringement.

1. CONTACT US

For privacy questions, requests, or complaints, contact:

Isomab Ltd
CVR Number: 46530012
Svejagervej 16
2900 Hellerup
Denmark

Email: gggimangbg@gmail.com
Website: fahrzeugdiagnose.shop